Returns and Shipping FAQs
Please contact us first at 530.217.3639 so we may help you proceed with the process.
Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
If you or your customers notice an issue on the products or anything else on the order, please submit a problem report.
The return address is set by default to our supplier's facility. When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 4 weeks.
Wrong Address - If you or your end customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
We do not accept returns of mask if offered due to health concerns and Safety.
Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons,
therefore Printful reserves rights to refuse returns at its sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.
Sadly, we are NOT amazon yet.
I have set the cost of shipping into the price of the items because my supplier's shipping cost varies per type of item.
As such it usually takes up to 4 weeks because each item is custom made when you order it. That includes shipping time. Some times it is faster, but 4 weeks is about average.
As a small and growing business we appreciate your support when you buy our custom products. We are grateful for your patience and understanding.